Shared Services Canada

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Catalogue Entry: Percentage of Time the Mobile Device Services Cellular Network is Available

This availability indicator measures the % of time the cellular network / infrastructure is available, as provided by the contracted supplier(s). The indicator does not...
- CSV
Catalogue Entry: Cost of procurement per each $100 of contracts awarded

Measures operation efficiency by comparing annual procurement costs as a proportion of the three-year annual average of the total value of contracts entered into by the...
- CSV
Catalogue Entry: Percentage of time IT security services are available

This indicator reports on the SSC Enterprise IT security services that are part of the SSC service catalogue. This indicator is an aggregation of myKEY, Secure Remote Access and...
- CSV
Catalogue Entry: Percentage of Time the New Consolidated Data Centre Facilities are Available

Data centre facilities availability is a key indicator for without the proper facilities, power, cooling and the computing equipment will not be able to operate. Data Centre...
- CSV
Catalogue Entry: Percentage of cloud brokering requests fulfilled within established service...

The average time to fulfill brokered cloud hosting service requests reflects the Shared Services Canada rate of response to client requests which is an effective indicator of...
- CSV
Catalogue Entry: Critical Incidents

This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical...
- XLSX
- CSV
Catalogue Entry: Percentage of Hardware Requests Fulfilled Within Established Service Level Standards

This metric is the percentage of time that SSC completes a hardware request ordered against SSC Virtual Inventory offers. Calculation / formula: Number of hardware requests...
- CSV
Catalogue Entry: Percentage of Software Requests Fulfilled Within Established Service Level Standards

Software provisioning provides an end-to-end request fulfillment process for Workplace Technology Devices (WTD) software. This metric is the percentage of time that SSC...
- CSV

8 catalogues found