Departmental Results Framework indicators 2018-2019 Edition - Indicator 7: Percentage of services available online

Based on how the Treasury Board defines service, the CRA has established an inventory of services to Canadians. E-enablement refers to the rate at which those services in the inventory are available online for Canadians to self-serve. This indicator measures progress against the CRA’s digital strategy. This service initiative falls under the ministerial mandate priority and under the broader Government of Canada priority of an open and transparent government. Formula/calculation: Sum of each service e-enablement rate divided by 18 services.

Measurement strategy: The percentage of the service’s activities that are completed online for each service, based on the number of the following applicable interaction points of the service (based on a Treasury Board Secretariat methodology): • account registration / enrolment • authentication • application • decision • issuance (final output) • issue resolution and feedback Services included: 1. Income tax return filing 2. Authorize a representative 3. Goods and services tax (GST)/harmonized sales tax (HST) return filing 4. GST/HST rulings 5. Corporation income tax return filing 6. Excise duty/tax return filing 7. Charity information return filing 8. Partnership information return filing 9. Canada Child Benefit (CCB) payments 10. GST/ HST credit payments 11. Children’s Special Allowances (CSA) payments 12. Working Income Tax Benefit (WITB) advance payments 13. Provincial and territorial tax credit payments 14. Provincial and territorial child benefit program payments 15. Formal review request (Appeals) 16. Trust income tax return filing 17. Business Number (BN) registration 18. Access to information and privacy Note: Income tax rulings is excluded from the results as it is not suitable for e-enablement.

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Additional Info

Field Value
Last Updated October 22, 2024, 17:53 (UTC)
Created October 1, 2024, 08:34 (UTC)
Domain / Topic
Domain or topic of the dataset being cataloged.
Format (CSV, XLS, TXT, PDF, etc)
File format of the dataset.
Dataset Size
Dataset size in megabytes.
Metadata Identifier
Metadata identifier – can be used as the unique identifier for catalogue entry
Published Date
Published date of the dataset.
2020-02-26
Time Period Data Span (start date)
Start date of the data in the dataset.
Time Period Data Span (end date)
End date of time data in the dataset.
GeoSpatial Area Data Span
A spatial region or named place the dataset covers.
Field Value
Access category
Type of access granted for the dataset (open, closed, service, etc).
Limits on use
Limits on use of data.
Location
Location of the dataset.
Data Service
Data service for accessing a dataset.
Owner
Owner of the dataset.
Canada Revenue Agency | Agence du revenu du Canada
Contact Point
Who to contact regarding access?
Publisher
Publisher of the dataset.
Publisher Email
Email of the publisher.
open-ouvert@tbs-sct.gc.ca
Accessed At
Date the data and metadata was accessed.
Field Value
Identifier
Unique identifier for the dataset.
Language
Language(s) of the dataset
Link to dataset description
A URL to an external document describing the dataset.
Persistent Identifier
Data is identified by a persistent identifier.
Globally Unique Identifier
Data is identified by a persistent and globally unique identifier.
Contains data about individuals
Does the data hold data about individuals?
Contains data about identifiable individuals
Does the data hold identifiable data about individual?
Contains Indigenous Data
Does the data hold data about Indigenous communities?
Field Value
Source
Source of the dataset.
https://open.canada.ca/data/en/dataset/d3c6fd15-ef53-401e-a00d-b8c510aef0b0
Version notes
Version notes about the dataset.
Is version of another dataset
Link to dataset that it is a version of.
Other versions
Link to datasets that are versions of it.
Provenance Text
Provenance Text of the data.
Provenance URL
Provenance URL of the data.
Temporal resolution
Describes how granular the date/time data in the dataset is.
GeoSpatial resolution in meters
Describes how granular (in meters) geospatial data is in the dataset.
GeoSpatial resolution (in regions)
Describes how granular (in regions) geospatial data is in the dataset.
Field Value
Indigenous Community Permission
Who holds the Indigenous Community Permission. Who to contact regarding access to a dataset that has data about Indigenous communities.
Community Permission
Community permission (who gave permission).
The Indigenous communities the dataset is about
Indigenous communities from which data is derived.
Field Value
Number of data rows
If tabular dataset, total number of rows.
Number of data columns
If tabular dataset, total number of unique columns.
Number of data cells
If tabular dataset, total number of cells with data.
Number of data relations
If RDF dataset, total number of triples.
Number of entities
If RDF dataset, total number of entities.
Number of data properties
If RDF dataset, total number of unique properties used by the triples.
Data quality
Describes the quality of the data in the dataset.
Metric for data quality
A metric used to measure the quality of the data, such as missing values or invalid formats.

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