Usability Testing: CCC Phone Menu Re-design Project
Dataset description:
The Client Contact Centre’s (CCC) phone menu was improved to address feedback regarding its path ambiguity, limited reporting capabilities, and client confusion resulting from duplicate...
Source: GC HR and Pay - Client Contact Centre Phone Menu Redesign Project
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Additional Information
| Field | Value |
|---|---|
| Data last updated | October 1, 2024 |
| Metadata last updated | October 22, 2024 |
| Created | October 22, 2024 |
| Format | PPTX |
| License | Open Government Licence - Canada |
| Has views | False |
| Id | 3da431b5-7686-404e-9c04-984933372ce7 |
| Package id | 93c5339a-f6ea-40c3-b5f2-2446cc53c99b |
| Position | 2 |
| State | active |