311 network performance and performance

The data set shows information related to the performance of the 311 service. The accountability report outlines the quarterly activities of the 311 Network, including: - Call volume processing - Email processing - Online requests - The performance of the service provided by telephone and email to customers The report presents in detail the various citizen requests, including requests for information, requests and complaints. It also allows you to know the most common topics. It thus enhances the information available under the [citizen requests] dataset (https://donnees.montreal.ca/ville-de-montreal/requete-311). Guided by the principles of accessibility and efficiency of services offered to citizens, the 311 Network has established standards for its telephone service and email processing. It undertakes to publish quarterly and annually the results of its performance and to report on their evolution in this portal. The 311 Service Center (CS 311) takes this opportunity to: - inform citizens about the performance of the 311 Network, the 311 Service Center and non-grouped boroughs; - highlight the highlights (improvements, points of vigilance, context elements) of each period covered by the report; - ensure that it can monitor the evolution of performance quarterly and annually; - optimize the dissemination of information and data internally (at within the city).

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Additional Info

Field Value
Last Updated October 22, 2024, 3:29 PM (UTC+00:00)
Created October 1, 2024, 7:17 AM (UTC+00:00)
Domain / Topic
Domain or topic of the dataset being cataloged.
Society
Description
A description of the dataset.

The data set shows information related to the performance of the 311 service. The accountability report outlines the quarterly activities of the 311 Network, including: - Call volume processing - Email processing - Online requests - The performance of the service provided by telephone and email to customers The report presents in detail the various citizen requests, including requests for information, requests and complaints. It also allows you to know the most common topics. It thus enhances the information available under the [citizen requests] dataset (https://donnees.montreal.ca/ville-de-montreal/requete-311). Guided by the principles of accessibility and efficiency of services offered to citizens, the 311 Network has established standards for its telephone service and email processing. It undertakes to publish quarterly and annually the results of its performance and to report on their evolution in this portal. The 311 Service Center (CS 311) takes this opportunity to: - inform citizens about the performance of the 311 Network, the 311 Service Center and non-grouped boroughs; - highlight the highlights (improvements, points of vigilance, context elements) of each period covered by the report; - ensure that it can monitor the evolution of performance quarterly and annually; - optimize the dissemination of information and data internally (at within the city).
Tags
Keywords/tags categorizing the dataset.
Format (CSV, XLS, TXT, PDF, etc)
File format of the dataset.
Dataset Size
Dataset size in megabytes.
Metadata Identifier
Metadata identifier – can be used as the unique identifier for catalogue entry
Published Date
Published date of the dataset.
2024-09-23
Time Period Data Span (start date)
Start date of the data in the dataset.
Time Period Data Span (end date)
End date of time data in the dataset.
GeoSpatial Area Data Span
A spatial region or named place the dataset covers.
Field Value
Access category
Type of access granted for the dataset (open, closed, service, etc).
License
License used to access the dataset.
Creative Commons 4.0 Attribution (CC-BY) licence – Quebec
Limits on use
Limits on use of data.
Location
Location of the dataset.
Data Service
Data service for accessing a dataset.
Owner
Owner of the dataset.
Government and Municipalities of Québec | Gouvernement et municipalités du Québec
Contact Point
Who to contact regarding access?
Ville de Montréal
Contact Point Email
The email to contact regarding access?
Publisher
Publisher of the dataset.
Publisher Email
Email of the publisher.
donneesouvertes@montreal.ca
Accessed At
Date the data and metadata was accessed.
Field Value
Identifier
Unique identifier for the dataset.
Language
Language(s) of the dataset
Link to dataset description
A URL to an external document describing the dataset.
Persistent Identifier
Data is identified by a persistent identifier.
Globally Unique Identifier
Data is identified by a persistent and globally unique identifier.
Contains data about individuals
Does the data hold data about individuals?
Contains data about identifiable individuals
Does the data hold identifiable data about individual?
Contains Indigenous Data
Does the data hold data about Indigenous communities?
Field Value
Source
Source of the dataset.
https://open.canada.ca/data/en/dataset/157bdb1a-5580-46d4-8980-5e1d5f6f9082
Version notes
Version notes about the dataset.
Is version of another dataset
Link to dataset that it is a version of.
Other versions
Link to datasets that are versions of it.
Provenance Text
Provenance Text of the data.
Provenance URL
Provenance URL of the data.
Temporal resolution
Describes how granular the date/time data in the dataset is.
GeoSpatial resolution in meters
Describes how granular (in meters) geospatial data is in the dataset.
GeoSpatial resolution (in regions)
Describes how granular (in regions) geospatial data is in the dataset.
Field Value
Indigenous Community Permission
Who holds the Indigenous Community Permission. Who to contact regarding access to a dataset that has data about Indigenous communities.
Community Permission
Community permission (who gave permission).
The Indigenous communities the dataset is about
Indigenous communities from which data is derived.
Field Value
Number of data rows
If tabular dataset, total number of rows.
Number of data columns
If tabular dataset, total number of unique columns.
Number of data cells
If tabular dataset, total number of cells with data.
Number of data relations
If RDF dataset, total number of triples.
Number of entities
If RDF dataset, total number of entities.
Number of data properties
If RDF dataset, total number of unique properties used by the triples.
Data quality
Describes the quality of the data in the dataset.
Metric for data quality
A metric used to measure the quality of the data, such as missing values or invalid formats.

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