GC HR and Pay - Algorithmic Impact Assessment (AIA), Leveraging Artificial Intelligence (AI) for backlog reduction: AI assistant prototype

PSPC Human Capital Management aims to address and eliminate the existing backlog of pay cases by implementing an AI assistant designed to support compensation agents (CA). The primary objective of the AI assistant is to offer advice and necessary information to CAs and support them in expediating case closure. Currently, the tool is applied to synthetic data on select case types (actings) that are over 365 days old.

Adopting a hybrid-by-design approach, this initiative aims to harness the strengths of both human insight and machine efficiency. This approach enables rapid data consumption and recommendations by machines, while CAs retain decision-making authority over how the data is used, ensuring a balanced and effective resolution process.

The project will focus on aggregating relevant case data and information, assessing it for accuracy and completeness, and validating it against authoritative sources such as approved standard operating procedures (SoPs), job aids, directives, and policy documents. This comprehensive strategy aims to enhance the efficiency and accuracy of CAs work, facilitate faster case resolutions, and elevate the quality of service.

Details of AIA releases:

April 2024, Version 1: testing with synthetic data began

August 2024, Version 2: testing with production data began

Datasets available for download

Additional Info

Field Value
Last Updated October 22, 2024, 15:15 (UTC)
Created October 1, 2024, 07:22 (UTC)
Domain / Topic
Domain or topic of the dataset being cataloged.
Format (CSV, XLS, TXT, PDF, etc)
File format of the dataset.
Dataset Size
Dataset size in megabytes.
Metadata Identifier
Metadata identifier – can be used as the unique identifier for catalogue entry
Published Date
Published date of the dataset.
2024-04-17
Time Period Data Span (start date)
Start date of the data in the dataset.
Time Period Data Span (end date)
End date of time data in the dataset.
GeoSpatial Area Data Span
A spatial region or named place the dataset covers.
Field Value
Access category
Type of access granted for the dataset (open, closed, service, etc).
Limits on use
Limits on use of data.
Location
Location of the dataset.
Data Service
Data service for accessing a dataset.
Owner
Owner of the dataset.
Public Services and Procurement Canada | Services publics et Approvisionnement Canada
Contact Point
Who to contact regarding access?
Publisher
Publisher of the dataset.
Publisher Email
Email of the publisher.
open-ouvert@tbs-sct.gc.ca
Accessed At
Date the data and metadata was accessed.
Field Value
Identifier
Unique identifier for the dataset.
Language
Language(s) of the dataset
Link to dataset description
A URL to an external document describing the dataset.
Persistent Identifier
Data is identified by a persistent identifier.
Globally Unique Identifier
Data is identified by a persistent and globally unique identifier.
Contains data about individuals
Does the data hold data about individuals?
Contains data about identifiable individuals
Does the data hold identifiable data about individual?
Contains Indigenous Data
Does the data hold data about Indigenous communities?
Field Value
Source
Source of the dataset.
https://open.canada.ca/data/en/dataset/061ee9d1-a04a-4590-a381-df8527390f68
Version notes
Version notes about the dataset.
Is version of another dataset
Link to dataset that it is a version of.
Other versions
Link to datasets that are versions of it.
Provenance Text
Provenance Text of the data.
Provenance URL
Provenance URL of the data.
Temporal resolution
Describes how granular the date/time data in the dataset is.
GeoSpatial resolution in meters
Describes how granular (in meters) geospatial data is in the dataset.
GeoSpatial resolution (in regions)
Describes how granular (in regions) geospatial data is in the dataset.
Field Value
Indigenous Community Permission
Who holds the Indigenous Community Permission. Who to contact regarding access to a dataset that has data about Indigenous communities.
Community Permission
Community permission (who gave permission).
The Indigenous communities the dataset is about
Indigenous communities from which data is derived.
Field Value
Number of data rows
If tabular dataset, total number of rows.
Number of data columns
If tabular dataset, total number of unique columns.
Number of data cells
If tabular dataset, total number of cells with data.
Number of data relations
If RDF dataset, total number of triples.
Number of entities
If RDF dataset, total number of entities.
Number of data properties
If RDF dataset, total number of unique properties used by the triples.
Data quality
Describes the quality of the data in the dataset.
Metric for data quality
A metric used to measure the quality of the data, such as missing values or invalid formats.

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