311 Service Requests - Customer Initiated

The dataset contains information on customer initiated service requests received by 311 Toronto. This data was collected from multiple channels including telephone, fax, email, online self-serve requests, mobile API and Twitter.

311 manages City divisional service request data for Solid Waste Management, Transportation Services, Toronto Water, Municipal Licensing & Standards, and Urban Forestry. 311 consulted with these participating divisions and subject matter experts for this dataset release.

Attributes:

  • Service Request Creation Date and Time - The date and time when a service request (SR) is created and submitted into a work management system of a respective Service Request Division.
  • Service Request Location - The readable description of location recorded for the service request. The location is recorded as the first three characters of the postal code of the service request (forward sortation area: FSA), or the street intersection of the location of the service request. The Open Data set only shows SRs which are validated in the City's GeoSpatial system. Such SRs would have either street address or intersection specified as a location.
  • Original Service Request Type - The readable name of the service request type also known as problem code name created by 311 Toronto on behalf of the customer. The 311 Contact Centre creates the request which is transmitted to the appropriate City division for action.
  • Service Request Status - The current status of the service request
  • Initiated - the service request has been received and assigned to the appropriate City division for review and action.
  • In Progress - The assigned City division is currently working on resolving the service request.
  • Canceled - A service request is cancelled for one of several reasons i.e., call is disconnected, caller doesn't wish to create the SR, caller calls back to cancel the request or the SR is created in error, etc.,
  • Closed - The appropriate City division has investigated the customer concern and has taken the necessary action to resolve the request.
  • Service Request Division - Represents the responsible 311 Integrated Service Division. Division shown in the Open Data shall correspond to the original SR type, regardless of subsequent SR type changes by the back-end divisions.
  • Service Request Section-Unit - Represents the section or unit within the responsible 311 Integrated Service Division.
  • Service Request Ward - Represents the readable description of the electoral ward name and number recorded for the service request. The Open Data System will display ward as follows: Ward Name, Ward Number.

Datasets available for download

Additional Info

Field Value
Last Updated October 4, 2024, 04:48 (UTC)
Created October 4, 2024, 02:37 (UTC)
Domain / Topic
Domain or topic of the dataset being cataloged.
City government,Parks and recreation,Permits and licenses,Water,Garbage and recycling
Format (CSV, XLS, TXT, PDF, etc)
File format of the dataset.
.xlsx - application/vnd.openxmlformats-officedocument.spreadsheetml.sheet, .zip - application/zip
Dataset Size
Dataset size in megabytes.
Metadata Identifier
Metadata identifier – can be used as the unique identifier for catalogue entry
Published Date
Published date of the dataset.
2019-07-23
Time Period Data Span (start date)
Start date of the data in the dataset.
Time Period Data Span (end date)
End date of time data in the dataset.
GeoSpatial Area Data Span
A spatial region or named place the dataset covers.
Field Value
Access category
Type of access granted for the dataset (open, closed, service, etc).
Limits on use
Limits on use of data.
Location
Location of the dataset.
https://open.toronto.ca/dataset/311-service-requests-customer-initiated
Data Service
Data service for accessing a dataset.
Owner
Owner of the dataset.
311 Toronto, 311@toronto.ca
Contact Point
Who to contact regarding access?
Publisher
Publisher of the dataset.
Publisher Email
Email of the publisher.
311@toronto.ca
Author
Author of the dataset.
311@toronto.ca
Author Email
Email of the author.
311@toronto.ca
Accessed At
Date the data and metadata was accessed.
Field Value
Identifier
Unique identifier for the dataset.
Language
Language(s) of the dataset
Link to dataset description
A URL to an external document describing the dataset.
Persistent Identifier
Data is identified by a persistent identifier.
Globally Unique Identifier
Data is identified by a persistent and globally unique identifier.
Contains data about individuals
Does the data hold data about individuals?
Contains data about identifiable individuals
Does the data hold identifiable data about individual?
Contains Indigenous Data
Does the data hold data about Indigenous communities?
Field Value
Source
Source of the dataset.
http://www.toronto.ca/311/
Version notes
Version notes about the dataset.
Is version of another dataset
Link to dataset that it is a version of.
Other versions
Link to datasets that are versions of it.
Provenance Text
Provenance Text of the data.
Provenance URL
Provenance URL of the data.
Temporal resolution
Describes how granular the date/time data in the dataset is.
GeoSpatial resolution in meters
Describes how granular (in meters) geospatial data is in the dataset.
GeoSpatial resolution (in regions)
Describes how granular (in regions) geospatial data is in the dataset.
Field Value
Indigenous Community Permission
Who holds the Indigenous Community Permission. Who to contact regarding access to a dataset that has data about Indigenous communities.
Community Permission
Community permission (who gave permission).
The Indigenous communities the dataset is about
Indigenous communities from which data is derived.
Field Value
Number of data rows
If tabular dataset, total number of rows.
Number of data columns
If tabular dataset, total number of unique columns.
Number of data cells
If tabular dataset, total number of cells with data.
Number of data relations
If RDF dataset, total number of triples.
Number of entities
If RDF dataset, total number of entities.
Number of data properties
If RDF dataset, total number of unique properties used by the triples.
Data quality
Describes the quality of the data in the dataset.
Metric for data quality
A metric used to measure the quality of the data, such as missing values or invalid formats.

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