311 Service Requests - Customer Initiated

The dataset contains information on customer initiated service requests received by 311 Toronto. This data was collected from multiple channels including telephone, fax, email, online self-serve requests, mobile API and Twitter.

311 manages City divisional service request data for Solid Waste Management, Transportation Services, Toronto Water, Municipal Licensing & Standards, and Urban Forestry. 311 consulted with these participating divisions and subject matter experts for this dataset release.

Attributes:

Service Request Creation Date and Time - The date and time when a service request (SR) is created and submitted into a work management system of a respective Service Request Division.
Service Request Location - The readable description of location recorded for the service request. The location is recorded as the first three characters of the postal code of the service request (forward sortation area: FSA), or the street intersection of the location of the service request. The Open Data set only shows SRs which are validated in the City's GeoSpatial system. Such SRs would have either street address or intersection specified as a location.
Original Service Request Type - The readable name of the service request type also known as problem code name created by 311 Toronto on behalf of the customer. The 311 Contact Centre creates the request which is transmitted to the appropriate City division for action.
Service Request Status - The current status of the service request
Initiated - the service request has been received and assigned to the appropriate City division for review and action.
In Progress - The assigned City division is currently working on resolving the service request.
Canceled - A service request is cancelled for one of several reasons i.e., call is disconnected, caller doesn't wish to create the SR, caller calls back to cancel the request or the SR is created in error, etc.,
Closed - The appropriate City division has investigated the customer concern and has taken the necessary action to resolve the request.
Service Request Division - Represents the responsible 311 Integrated Service Division. Division shown in the Open Data shall correspond to the original SR type, regardless of subsequent SR type changes by the back-end divisions.
Service Request Section-Unit - Represents the section or unit within the responsible 311 Integrated Service Division.
Service Request Ward - Represents the readable description of the electoral ward name and number recorded for the service request. The Open Data System will display ward as follows: Ward Name, Ward Number.

Datasets available for download

Additional Info

Field	Value
Last Updated	April 14, 2026, 00:24 (UTC)
Created	December 17, 2025, 18:39 (UTC)
Domain / Topic Domain or topic of the dataset being cataloged.	City government, Parks and recreation, Permits and licenses, Water, Garbage and recycling
Title Title for the Dataset.	311 Service Requests - Customer Initiated
Description A description of the dataset.	The dataset contains information on customer initiated service requests received by 311 Toronto. This data was collected from multiple channels including telephone, fax, email, online self-serve requests, mobile API and Twitter. 311 manages City divisional service request data for Solid Waste Management, Transportation Services, Toronto Water, Municipal Licensing & Standards, and Urban Forestry. 311 consulted with these participating divisions and subject matter experts for this dataset release. Attributes: Service Request Creation Date and Time - The date and time when a service request (SR) is created and submitted into a work management system of a respective Service Request Division. Service Request Location - The readable description of location recorded for the service request. The location is recorded as the first three characters of the postal code of the service request (forward sortation area: FSA), or the street intersection of the location of the service request. The Open Data set only shows SRs which are validated in the City's GeoSpatial system. Such SRs would have either street address or intersection specified as a location. Original Service Request Type - The readable name of the service request type also known as problem code name created by 311 Toronto on behalf of the customer. The 311 Contact Centre creates the request which is transmitted to the appropriate City division for action. Service Request Status - The current status of the service request Initiated - the service request has been received and assigned to the appropriate City division for review and action. In Progress - The assigned City division is currently working on resolving the service request. Canceled - A service request is cancelled for one of several reasons i.e., call is disconnected, caller doesn't wish to create the SR, caller calls back to cancel the request or the SR is created in error, etc., Closed - The appropriate City division has investigated the customer concern and has taken the necessary action to resolve the request. Service Request Division - Represents the responsible 311 Integrated Service Division. Division shown in the Open Data shall correspond to the original SR type, regardless of subsequent SR type changes by the back-end divisions. Service Request Section-Unit - Represents the section or unit within the responsible 311 Integrated Service Division. Service Request Ward - Represents the readable description of the electoral ward name and number recorded for the service request. The Open Data System will display ward as follows: Ward Name, Ward Number.
Tags / Keywords Keywords/tags categorizing the dataset.	311complaintscurb sidecustomer initiatedgarbagegarbage collectiongraffitipot holesservice requestsHousing Potential
Format (CSV, XLS, TXT, PDF, etc) File format of the dataset.
Dataset Size Dataset size in megabytes.
Metadata Identifier Metadata identifier – can be used as the unique identifier for catalogue entry
Published Date Published date of the dataset.	2011-04-15
Time Period Data Span (start date) Start date of the data in the dataset.
Time Period Data Span (end date) End date of time data in the dataset.
GeoSpatial Area Data Span A spatial region or named place the dataset covers.

Field	Value
Access category Type of access granted for the dataset (open, closed, service, etc).
License License used to access the dataset.	License not specified
Limits on use Limits on use of data.
Location Location of the dataset.	https://open.toronto.ca/dataset/311-service-requests-customer-initiated
Data Service Data service for accessing a dataset.
Owner Owner of the dataset.	311 Toronto, [email protected]
Contact Point Who to contact regarding access?
Contact Point Email The email to contact regarding access?
Publisher Publisher of the dataset.
Publisher Email Email of the publisher.	[email protected]
Author Author of the dataset.	[email protected]
Author Email Email of the author.	[email protected]
Accessed At Date the data and metadata was accessed.

Field	Value
Identifier Unique identifier for the dataset.
Language Language(s) of the dataset
Link to dataset description A URL to an external document describing the dataset.
Persistent Identifier Data is identified by a persistent identifier.	N/A
Globally Unique Identifier Data is identified by a persistent and globally unique identifier.	N/A
Contains data about individuals Does the data hold data about individuals?	N/A
Contains data about identifiable individuals Does the data hold identifiable data about individual?	N/A
Contains Indigenous Data Does the data hold data about Indigenous communities?	N/A
Portal Type Platform type of the source portal.

Field	Value
Version Version of the datatset
Source Source of the dataset.	https://www.toronto.ca/home/311-toronto-at-your-service/
Version notes Version notes about the dataset.
Is version of another dataset Link to dataset that it is a version of.
Other versions Link to datasets that are versions of it.
Provenance Text Provenance Text of the data.
Provenance URL Provenance URL of the data.
Temporal resolution Describes how granular the date/time data in the dataset is.
GeoSpatial resolution in meters Describes how granular (in meters) geospatial data is in the dataset.
GeoSpatial resolution (in regions) Describes how granular (in regions) geospatial data is in the dataset.

Field	Value
Indigenous Community Permission Who holds the Indigenous Community Permission. Who to contact regarding access to a dataset that has data about Indigenous communities.
Community Permission Community permission (who gave permission).
The Indigenous communities the dataset is about Indigenous communities from which data is derived.

Field	Value
Number of data rows If tabular dataset, total number of rows.
Number of data columns If tabular dataset, total number of unique columns.
Number of data cells If tabular dataset, total number of cells with data.
Number of data relations If RDF dataset, total number of triples.
Number of entities If RDF dataset, total number of entities.
Number of data properties If RDF dataset, total number of unique properties used by the triples.
Data quality Describes the quality of the data in the dataset.
Metric for data quality A metric used to measure the quality of the data, such as missing values or invalid formats.

311 Service Requests - Customer Initiated

Datasets available for download

Additional Info

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