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Catalogue Entry: 2017–2018 Performance Measurement Framework
The Policy on Management, Resources and Results Structures requires the development of a departmental Performance Measurement Framework (PMF), which sets out the expected... -
Catalogue Entry: Veterans Affairs Canada Service Standards
Veterans Affairs Canada (VAC) has set service standards to ensure quality and timely delivery of services and decisions. The department is currently conducting a review of these... -
Catalogue Entry: Wait Time Tool
The Wait Time Tool is the Veterans Affairs Canada (VAC) online tool that indicates the current average wait time for receiving a decision on program applications. This tool...