Dispatched Calls For Service

This dataset contains Calls for Service (CFS) that require a mobile (or dispatched) police response from the Ottawa Police Service (OPS).

This dataset contains Calls for Service (CFS) that require a mobile (or dispatched) police response from the Ottawa Police Service (OPS). All information is generated from the OPS Computer-Aided Dispatch (CAD) system to support accurate and timely reporting.

This dataset does not include administrative calls or calls handled without dispatching officers.

For privacy reasons, the locations of the calls have been geomasked to the closest intersection. Due to ongoing police investigations and internal data quality control efforts, this information is subject to change, including addition, deletion and reclassification of any and all data.

Date created: Nov 19th, 2025 Update frequency: Annually Accuracy: The Ottawa Police provides this information in good faith but provides no warranty, nor accepts any liability arising from any incorrect, incomplete or misleading information or its improper use. Attributes: 1. Priority 2. Initiated By 3. Received Year 4. Received Date 5. Neighbourhood (ONS ID / ONS Name) 6. Received Time of Day 7. Received Hour

Call Sources

Citizen-Initiated calls are received from the public through:

911
Telephone
TDD (for hearing-impaired callers)
In-person contact
Monitoring agencies

Officer Initiated calls are created by OPS officers when they identify an incident that needs police attention.

Call Response Protocol

The OPS assigns a priority level to each call. The priority reflects the seriousness of the situation and the safety considerations for the public and for responding officers. The circumstances of the incident determine the priority level. It is not based on the call type alone.

Priority Levels:

Priority 1: All events involving a known imminent danger to life.
Priority 2: All events that require a rapid police response where there is potential for serious bodily harm to occur.
Priority 3: Incidents in which there is a reasonable belief that an extended delay in response may place persons, property, or evidence at risk.
Priority 4: All other incidents that require a mobile response.
Priority 5: Radio broadcast only.
Priority 6: Alternate Response (Police Reporting Unit, Info Desk, Collision Reporting, Proactive Policing).
Priority 7: Property room queue

Author: Ottawa Police Service
Author email: [email protected]

Maintainer Organization: Planning, Performance and Analytics

Datasets available for download

Calls For ServiceFeature Layer
Layer 0 via ArcGIS REST API
To Download
- More information
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Calls For Service (Explore)HTML
Explore Calls For Service on ArcGIS Hub
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Additional Info

Field	Value
Last Updated	March 24, 2026, 20:40 (UTC)
Created	March 24, 2026, 20:40 (UTC)
Domain / Topic Domain or topic of the dataset being cataloged.
Title Title for the Dataset.	Dispatched Calls For Service
Description A description of the dataset.	This dataset contains Calls for Service (CFS) that require a mobile (or dispatched) police response from the Ottawa Police Service (OPS). This dataset contains Calls for Service (CFS) that require a mobile (or dispatched) police response from the Ottawa Police Service (OPS). All information is generated from the OPS Computer-Aided Dispatch (CAD) system to support accurate and timely reporting. This dataset does not include administrative calls or calls handled without dispatching officers. For privacy reasons, the locations of the calls have been geomasked to the closest intersection. Due to ongoing police investigations and internal data quality control efforts, this information is subject to change, including addition, deletion and reclassification of any and all data. Date created: Nov 19th, 2025 Update frequency: Annually Accuracy: The Ottawa Police provides this information in good faith but provides no warranty, nor accepts any liability arising from any incorrect, incomplete or misleading information or its improper use. Attributes: 1. Priority 2. Initiated By 3. Received Year 4. Received Date 5. Neighbourhood (ONS ID / ONS Name) 6. Received Time of Day 7. Received Hour Call Sources Citizen-Initiated calls are received from the public through: 911 Telephone TDD (for hearing-impaired callers) In-person contact Monitoring agencies Officer Initiated calls are created by OPS officers when they identify an incident that needs police attention. Call Response Protocol The OPS assigns a priority level to each call. The priority reflects the seriousness of the situation and the safety considerations for the public and for responding officers. The circumstances of the incident determine the priority level. It is not based on the call type alone. Priority Levels: Priority 1: All events involving a known imminent danger to life. Priority 2: All events that require a rapid police response where there is potential for serious bodily harm to occur. Priority 3: Incidents in which there is a reasonable belief that an extended delay in response may place persons, property, or evidence at risk. Priority 4: All other incidents that require a mobile response. Priority 5: Radio broadcast only. Priority 6: Alternate Response (Police Reporting Unit, Info Desk, Collision Reporting, Proactive Policing). Priority 7: Property room queue Author: Ottawa Police Service Author email: [email protected] Maintainer Organization: Planning, Performance and Analytics
Tags / Keywords Keywords/tags categorizing the dataset.	2020-2024 Calls for Service Open Ottawa
Format (CSV, XLS, TXT, PDF, etc) File format of the dataset.
Dataset Size Dataset size in megabytes.	0.1
Metadata Identifier Metadata identifier – can be used as the unique identifier for catalogue entry
Published Date Published date of the dataset.	2025-11-27
Time Period Data Span (start date) Start date of the data in the dataset.
Time Period Data Span (end date) End date of time data in the dataset.
GeoSpatial Area Data Span A spatial region or named place the dataset covers.

Field	Value
Access category Type of access granted for the dataset (open, closed, service, etc).	public
License License used to access the dataset.	https://data.ottawapolice.ca/pages/open-data-licence
Limits on use Limits on use of data.
Location Location of the dataset.	https://od-dev2-ottawa.opendata.arcgis.com/datasets/ottawa::dispatched-calls-for-service
Data Service Data service for accessing a dataset.
Owner Owner of the dataset.	[email protected]
Contact Point Who to contact regarding access?	City of Ottawa
Contact Point Email The email to contact regarding access?	[email protected]
Publisher Publisher of the dataset.	City of Ottawa
Publisher Email Email of the publisher.
Author Author of the dataset.	[email protected]
Author Email Email of the author.
Accessed At Date the data and metadata was accessed.	2025-11-27

Field	Value
Identifier Unique identifier for the dataset.	d2ed3b30ced1475396639f7d4ff6465e
Language Language(s) of the dataset	English
Link to dataset description A URL to an external document describing the dataset.	https://od-dev2-ottawa.opendata.arcgis.com/datasets/ottawa::dispatched-calls-for-service
Persistent Identifier Data is identified by a persistent identifier.
Globally Unique Identifier Data is identified by a persistent and globally unique identifier.
Contains data about individuals Does the data hold data about individuals?
Contains data about identifiable individuals Does the data hold identifiable data about individual?
Contains Indigenous Data Does the data hold data about Indigenous communities?
Portal Type Platform type of the source portal.

Field	Value
Version Version of the datatset	None
Source Source of the dataset.	None
Version notes Version notes about the dataset.
Is version of another dataset Link to dataset that it is a version of.
Other versions Link to datasets that are versions of it.
Provenance Text Provenance Text of the data.	City of Ottawa
Provenance URL Provenance URL of the data.
Temporal resolution Describes how granular the date/time data in the dataset is.
GeoSpatial resolution in meters Describes how granular (in meters) geospatial data is in the dataset.
GeoSpatial resolution (in regions) Describes how granular (in regions) geospatial data is in the dataset.

Field	Value
Indigenous Community Permission Who holds the Indigenous Community Permission. Who to contact regarding access to a dataset that has data about Indigenous communities.
Community Permission Community permission (who gave permission).
The Indigenous communities the dataset is about Indigenous communities from which data is derived.

Field	Value
Number of data rows If tabular dataset, total number of rows.	1108780
Number of data columns If tabular dataset, total number of unique columns.	17
Number of data cells If tabular dataset, total number of cells with data.	18849260
Number of data relations If RDF dataset, total number of triples.
Number of entities If RDF dataset, total number of entities.
Number of data properties If RDF dataset, total number of unique properties used by the triples.
Data quality Describes the quality of the data in the dataset.
Metric for data quality A metric used to measure the quality of the data, such as missing values or invalid formats.

Dispatched Calls For Service

Datasets available for download

Additional Info

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