Shared Services Canada

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Catalogue Entry: Government of Canada Employee Contact Information

Government Electronic Directory Services (GEDS) provides public access to Government of Canada employee contact information as provided by participating departments. Encoded...
- CSV
- JSON
Catalogue Entry: Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey Results

The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness,...
- CSV
Catalogue Entry: Fleet Data

The Fleet dataset tracks Shared Service Canada’s vehicle inventory. It collects data like Make, Model, Year, Maintenance, Mileage and Purchase cost. *--No information on file...
- CSV
Catalogue Entry: Percentage of Time the Mobile Device Services Cellular Network is Available

This availability indicator measures the % of time the cellular network / infrastructure is available, as provided by the contracted supplier(s). The indicator does not...
- CSV
Catalogue Entry: Cost of procurement per each $100 of contracts awarded

Measures operation efficiency by comparing annual procurement costs as a proportion of the three-year annual average of the total value of contracts entered into by the...
- CSV
Catalogue Entry: SSC-Consumer -led Project Statistics

This dataset is for the Status of Partner led Projects with ratings of Red, Yellow and Green. It provides the monthly count, target and Year to date values for every month.
- CSV
Catalogue Entry: Percentage of time IT security services are available

This indicator reports on the SSC Enterprise IT security services that are part of the SSC service catalogue. This indicator is an aggregation of myKEY, Secure Remote Access and...
- CSV
Catalogue Entry: Legacy Data Centres

Legacy data centres are older facilities that serve individual departments or a cluster of departments. This dataset contains data on Legacy data centres and includes metrics...
- CSV
Catalogue Entry: Percentage of Time the New Consolidated Data Centre Facilities are Available

Data centre facilities availability is a key indicator for without the proper facilities, power, cooling and the computing equipment will not be able to operate. Data Centre...
- CSV
Catalogue Entry: Employment Equity

This dataset provides statistics for SSC’s Employment Equity related to the following groups: Women, Aboriginal People, Visible Minorities and Persons with Disabilities....
- CSV
Catalogue Entry: Percentage of cloud brokering requests fulfilled within established service...

The average time to fulfill brokered cloud hosting service requests reflects the Shared Services Canada rate of response to client requests which is an effective indicator of...
- CSV
Catalogue Entry: Email Services Metrics

This dataset focuses on the e-mail services provided by Shared Service Canada to our partner departments. It does not include the legacy e-mail service metrics. This dataset...
- CSV
Catalogue Entry: Enterprise Service Model Consumption Actuals

Listing of consumption data actuals by department for services being provided by Shared Services Canada. The services included in the data is number of fixed lines, number of...
- XLSX
- CSV
Catalogue Entry: Critical Incidents

This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical...
- XLSX
- CSV
Catalogue Entry: Customer Satisfaction Feedback Initiative - General Satisfaction Questionnaire

Each January and July, SSC’s partners fill out a long-form questionnaire on trends in service delivery performance and engagement practices.
- CSV
Catalogue Entry: Customer Satisfaction Feedback Initiative – Service Questionnaire Results

In 2018, SSC launched the Services Survey. Each April and October, SSC’s partners fill out a questionnaire on the services SSC provides.
- CSV
Catalogue Entry: Percentage of Hardware Requests Fulfilled Within Established Service Level Standards

This metric is the percentage of time that SSC completes a hardware request ordered against SSC Virtual Inventory offers. Calculation / formula: Number of hardware requests...
- CSV
Catalogue Entry: Percentage of Software Requests Fulfilled Within Established Service Level Standards

Software provisioning provides an end-to-end request fulfillment process for Workplace Technology Devices (WTD) software. This metric is the percentage of time that SSC...
- CSV
Catalogue Entry: External Credential Management Service Availability

External Credential Management is a cyber authentication service provided by the Government of Canada to allow the public and businesses to securely conduct online business with...
- CSV
Catalogue Entry: Fixed Telephony

The Fixed Line (Landline) Phones service offering supplies and installs telephone systems, services and devices, including:Voice over IP (VoIP), Centrex, PBX and Key systems....
- CSV

20 catalogues found